Salesforce Admin 201 Certification Prep Part 2

[501] Field Level Security (FLS) can also be used to make a field required.

True / False

Ans : False

[502]Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch.

True / False

Ans : True

[503] When you define a Data Validation Rule, what else must you also define?

A.Whether or not the field is required
B.An Error Message
C.What email gets sent if the Rule triggers
D.Whether or not the record gets deleted

Ans : B

[504] You can set a default value for a custom field.

True
False

Ans : True

[505] Select the order in which the Workflow actions fire in Salesforce.

A. Field Updates, Outbound Messages, Email Alerts, Tasks
B. Field Updates, Tasks, Email Alerts, Outbound Messages
C. Apex before Triggers, Apex after Triggers, Workflow Rules
D. Email Alerts, Outbound Messages, Field updates

Ans : B

[505] Which of the following is an example of One-to-Many Relationships between Standard objects?

A. Opportunities to Opportunity Products
B. Accounts to Contacts
C. Contacts to Tickets
D. Contacts to Accounts

Ans : B

[506] A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned records.

A. True. All the time.
B. False. All the time.
C. True. If Object permission is enabled.
D. False. If Object permission is disabled.
E. True. If Object permission is disabled.
F. False. If Object permission is enabled.

Ans : C D

[507] Identify the maximum number of leads / contacts that you can add from a report at one time using Integrated Campaign Builder

A.25000
B.50000
C.75000
D. 100000

Ans : B

[508] When a lead is converted it becomes an Account,Contact and Oppurtunity (unless you opt out of creating an Oppurtunity)

True / False

Ans : True

[509] When you click Printable view , the report will display in a print ready format in Excel?

True / false

Ans : True

[510] All personalization made to the Reports tab (expanding and collapsing of folders) is saved automatically. When a user returns to
the Reports Tab in future sessions,the settings will remain intact until they are changed

True / False

Ans : True

[511] If your Marketing team needed to add 10,000 existing leads to a campaign at one time, what would be the
best way to do this?

A: Create a report

[512] Can an end user import Members into a Campaign?

True / False

Ans: False

[513] Only users with "Create and Customize" permission can access the Report?

True / False

Ans : True

[514] Data Validation Rules are executed for a field (vs. as record).

True
False

Ans : False

[515] Customer Portal users can view the tags section of a page, if it is included in a page layout.

True / False

Ans : False

[516] What profile permission is required for editing and deleting public tags?

Tag Manager. Note: Tag Manager is enabled by default for the System Administrator profile.

[517] What type of relationship must exist if you would like the child record to remain if the parent is deleted?

1-1

[518] The number of formulas in a Custom summary formula is limited to

A. 5000
B. 3900
C. 4000
D. 3000

Ans : B

[519] You can create Custom Summary Formulas based on Custom Formula Fields.

True
False

Ans : True

[520] Which report format provides a tabular listing of data with sorting and subtotalling of said data.

A. Matrix
B. Tabular
C. Summary

Ans : C

[521] Which report type must be used to create dashboard components?

Summary / matrix

[522] What is a Running User?

Determines the level of access to the dashboard data

[523] Why are Sharing Rules used?

A: To open up access to records you wouldn’t naturally get through Organization Wide
Defaults and RoleHierarchy. They are the exceptions to the Organization Wide Defaults.

[524] How does a Profile differ from a Role

A: Profile controls what a user can do (read, create, edit, delete) with records

[525] What does the Role Hierarchy control?

Controls data visibility and record roll up

[526] List view can (Choose all that apply)

A.Show up to 2000 records in the record count display
B.Print up to 1000 records in print view
C.Be enabled and disabled by individual users
D.Print list can be exported to excel

Ans :A B

[527] You cannot delete a standard report.

True / False

Ans : True

[528] If your company's fiscal year begins on February 1st and contains the 12 gregorian months, do you need to enable custom fiscal years?

No. As long as the fiscal year begins on the 1st of any month and follows the standard months, then custom fiscal years are not required.

[529] The User Interface Settings can be adjusted for individual users.

True
False

Ans : False

[530] Who can import data for all users?

System Admin and
Marketing User Profile can import Leads.

[531] How does the Import Wizard perform matching when updating records?

By Salesforce ID

[532] What are the three report types available when creating custom reports?

Tabular, Summary and Matrix

[533] Standard Fields are?

Created by SF and comes in Org. Field properties not editable.

[534] Can standard fields be removed from the Page Layout? mmm

True / False

Ans : True

[535] Who can create Custom Fields?

Administrators.

[536] What are the field property options for Custom Fields?

Required,
Read-Only,
External ID,
Unique

[537] What objects have standard business processes?

Leads
Sales (Opportunities)
Cases
Solutions

[538] What do Business processes do?

Business Processes track sales,support,solution,cases

[539] Define the system Admin profile.

"Super User" - Can customize & administrate the Org

[540] Define the Standard User profile.

Can view, edit & delete their own records

[541] Define the Solution Manager Profile.

Standard user perm + can manager solutions & solution categories

[542] Define the Marketing User Profile.

Standard user perm + can import leads for the Org

[543] Define the Contract Manager profile.

Standard user perm + edit, approve, activate, delete contracts

[544] Define the Read Only Profile.

Can only view records

[545] True or False: A checkbox can be a controlling field in a field
dependency?

True

[546] How many instances of personal tags can be applied to records?

5000

[547] What is required to create a new user?

Unique Username in email format.
Locale Settings
Profile - Standard or Custom
Role

[548] A company has a custom field "Hours Worked" and the sys admin is tasked to create a validation rule so that field
will not accept a negative value

A. Hours_Worked != 0
B. NOT(Hours_Worked < 0) C. Hours_Worked__C <> 0
D. Hours_Worked < 0 E. NOT(Hours_Worked__C > 0)
F. Hours_Worked__C < 0

Ans : F

[549] What are the Org Wide Default permission options?

Public, Read, Write (Transfer on Leads/Cases)
Public Read, Write
Public Read Only
Controlled by Parent (on Master-Detail Relationships).
Private

[550] The number of calculated values per report.

5
10
20
2
15
6

Ans : 5

[551] Describe the methods to allow access to the application?

Web Browsers(UI)
API (Connect for outlook,Connect for Lotus notes,Office edition,online edition ,Data Loader)
Mobile application(blackberry)

[552] When you delete a product, the opportunity associated with that product will be suspended until further action is taken.

A. True
B. False

Ans : B

[553] What can Delegated Admins do?

View All & Modify ALL Access by Object

[554] What are Public Groups?

Sharing between Users, other Public Groups,Roles and Roles/Subordinates

[555] What do Sales Teams do?

Focuses on Opportunity Records being shared to a specified group of users based on the Opportunity Owner.

[556] What do Account Teams do?

Focuses on Account Records being shared to a specified group of users based on the Account Owner

[557] The number of business hours that can be set for the organization to operate:

A. 10
B. 20
C. 30
D. Unlimited

Ans : D

[558] As a system administrator you can create page layout in the console and assign it to profiles.

A. True
B. False

Ans : A

[559] How does a Profile differ from a Role?

Profile controls what a user can do with records (read, create, edit, delete. The Role controls the level of visibility that users have to organizations data.

[560] What is a roll-up summary field?

A. A roll-up summary fields lets you rollback the data that was changed last week.
B. The roll-up summary field is a custom field that aggregates child record information in to parent record
C. The roll up summary field is only accessible via API.
D. The roll up summary field gives you a summary of the data type and object relationship

Ans : B

[561] When would you choose to build a Public Group?

To simplify the number of sharing rules built or when defining folder or list view access.

[562] Who can manually share records?

Record Owner, Anyone above the Record Owner in Hierarchy & the System Admin

[563] How are Folders used?

To organize reports, dashboards,communication templates and documents

[564] Why utilize Account Teams and Sales Teams?

Teams are used for collaboration, sharing, and for reporting purposes.

[565] Where do images for email templates, Cloud Scheduler,etc. need to be stored?

In SF Documents

[566] What does a workflow approval process do?

It electronically captures a business approval on a SF data record.

[567] What elements are required for a workflow approval process?

Approval Action
Approval Process
Approval Request
Approval Steps
Assigned Approver(s)
Email Approval Request
Initial Submission Action
Final Approval Action
Final Rejection Action
Outbound Messages
Record Locking

[568] Inline Editing updates the field when

A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above

Ans : B

[569] True or False, Final reject actions in a workflow approval process can include actions such as email alerts.

True

[570] True or False. Record locking in a workflow approval process prevents users from editing a record only if
they have a certain field-level security or sharing settings.

False

[571] True or False. Data Validation Rules are forumulas that evaluate, "True".

True

[572] When are data validation rules executed?

A User Saves a Record
Before records are imported
Using the Data Loader and/or other API tools

[573] According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for
users who view SalesForce for 3 or more hours a day.

A. True
B. False

Ans : A

[574] When you define a Data Validation Rule, what must you also define?
The error message.

[575] What does the default locale impact?

The format of date and number fields.

[576] Can you set Standard and Custom fields as unique or required using the Property feature?

No, only custom fields.

[577] Which objects have built in import wizards? mmm

Accounts
Contacts
Leads
Solutions
Custom Objects

[578] Do opportunities or cases have import wizards?

No.

[579] Can the DataLoader access all objects?

Yes

[580] Is the DataLoader Cloud based?

No, it must be installed.

[581] What database actions can the DataLoader perform?

Insert, Extract, Update, upsert and Delete

[583]True or False. To log into the Data Loader, the IP address must be a trusted IP or the User must know their security token. mmm

True

[584]When is it appropriate to use the Import Wizard versus the Data Loader?

Need to prevent duplicates and when the Admin needs to choose whether to trigger Workflow rules (or not)

[585] What are Standard Reports?

Out of the box reports from SF

[586] True or False. Standard Reports May be used as a starting point for Custom Reports

True

[587] True or False. Standard Reports can be deleted?

False, May not be deleted or removed (folder can be hidden)

[588] Which takes precedence: User's language setting or Company profile default language?

User's language setting.

[589] True or False. Custom Summary Formulas are based on hard record values but used to create a temporary
formula for custom reporting needs.

True

[590] Define the Tabular Report.

Provides a simple listing of your data without subtotals. The only format that has a floating report header.

[591] Defind the Summary Report.

Provides a listing of data, plus sorting and subtotaling of data. May be used to support dashboard
components.

[592] Define the Matrix Report.

Summarizes data in a grid against horizontal and vertical criteria. Matrix reports provide totals for both rows and
columns. Matrix reports may also be used to support dashboard components.
[593] The Director of Sales wants a report that meets the following criteria:

All accounts in NY, MA, PA and NJ Account rating of "Hot" or Annual Rev over $8M .The report must meet the state criteria but can optionally meet the account rating or the annual revenue.
Which report format would you use to create this custom report?

The Tabular Report

[594] The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report
should be grouped by Sales Rep and Opportunity Stage.Which report format would you use to create this custom
report?

The Summary Report

[595] The Director of Sales wants a report that shows the trending performance of his sales reps. He would like to see the trend by
month, with a review of the previous 6 months. Which report format would you use to create this custom
report?

Matrix Report.

[596] The new charting engine allows for greater customization and creation of charts including:

Bar
Line
Funnel
Donut
Pie
Combo Charting

[597] Based on existing Master-Detail and Lookup relationships between objects, Sys Admins can create Custom Report Types to:

Choose which standard and custom objects to display
Define both inner and outer joins
Select which fields can be used as columns

[598] True or False: The running user of a dashboard overrides the sharing model to see the high-level summary mmm
data for everyone at the level of the Running User and below.

True

[599] Dashboard components can consist of:

Chart
Tables - As of Spring '10, Tables can have 4 columns
Metric
Gauge
Custom S-Control
Visualforce Page

Not graphs

[600] True or False; There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed

True / False

Ans : True\

[601] Which report formats (types) must be used to create dashboard components?

Summary or Matrix

[602] What are the three editions of Salesforce?

PE Professional Edition
EE Enterprise Edition
UE UnlimitedEdition

[603]

How many app exchange apps can you install in PE? 5

How many app exchange apps can you install in EE 10

How many app exchange apps can you install in UE Unlimited

[604] Can you uninstall an AppExchange application once it has been deployed?

Yes

[605] Where are Cases created?

On the Cases Object and Account or Contact Related Lists.

[606] How are Cases assigned?

Assignment Rule

[607] True or False: The Self Service Portal and Customer Portal are the same technology?

No.

[608] What are the steps to setup a console?

1. Create console layouts to define what objects are available
to users in the console's list vew frame.
2. Set up the Console mini view.
3. Define mini page layouts to customize the fields and related
lists of objects that display in the console's list view.
4. Assign Profiles to a console layout to provide users access
to specific objects in the console's list view.
5. Add the Console Tab - set to Default On. Will need to add
through Customize Tabs.

[609] Custom Objects can include?

Custom Tab
Field History Tracking
Sharing Rules
Queues
Used in Approval Processes
May have Master/Detail or Lookup to Parent Object records
May have Custom Object Permissions

[610]

Determine if the description is Master/Detail or Lookup: Child is deleted when parent is deleted. Master/Detail

Determine if the description is Master/Detail or Lookup:Lookup field on child is always required. Master/Detail

Determine if the description is Master/Detail or Lookup:For reporting parent and child fields available Master/Detail

Determine if the description is Master/Detail or Lookup:Up to 25 such relationships Lookup

Determine if the description is Master/Detail or Lookup: No inherited sharing Lookup


[611] True or False: Each workflow rule applies to a single object, such as leads, accounts, or opportunities. mmm

True

[612] True or False: Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign
hierarchy statistics.

True

[613] True or False: Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria

True

[614] True or False: Workflow rules are triggered when a standard object in a master-detail relationship is re-parented, even mmm
if the object's evaluation criteria is set to When a record is created, or when a record is edited and did not previously meet the rule criteria.

True

[615]True or False: Workflow rules never trigger on converted leads mmm

False: Workflow rules only trigger on converted leads if validation and
triggers for lead convert are enabled in your organization.

[616] T or F: Workflow rules on custom objects are automatically deleted if the custom object is deleted.

True

[617] T or F: You can't package workflow rules with time triggers.

True

[618] T or F: Workflow rules trigger automatically and are visible to the user.

False: Workflow rules are invisible to the end user.

[619] T or F: You can create email alerts for workflow rules on activities.
False: You can't create email alerts for workflow rules on activities.

[620] T or F: Saving or creating records can trigger one rule. mmm

False; Saving or creating records can trigger more than one rule.

[621] T or F: Changes you make to records while using Connect Offline are lost.

False: Changes you make to records while using Connect Offline are evaluated by workflow rules when you synchronize.

[622] Salesforce.com processes any rules in what order?

1. Validation rules
2. Assignment rules
3. Auto-response rules
4. Workflow rules (with immediate actions)
5. Escalation rules

[623] T or F: There are no exceptions to the role heirarchy based sharing?
False Contact sharing rules do not apply to private contacts. Notes and attachments marked as private via
the Private checkbox are accessible only to the owner and administrators. n option on your organization-wide default allows you to ignore the hierarchies when determining access to data. Events marked as private via the Private checkbox are accessible only by the event owner. Managers in the role hierarchy cannot view or edit their subordinate's records
if they do not have the “Read” or “Edit” user permissions for the type of record. Object permissions are set on a user's profile.

[622] Who can delete records?

The ability to delete individual records is controlled by administrators, the record owner, users in a role hierarchy
above the record owner, and any user that has been granted “Full Access.”
[623] Where do Chatter Feeds Display?

On the Home tab, where you can see your updates, status updates of people you follow, and updates to records you
follow and groups you're a member of
• On profiles, where you can see updates made by the person whose profile you're viewing
• On records, where you can see updates to the record you're viewing
• On Chatter groups, where you can see updates to the group you're viewing
[624] What are Chatter Groups?

Chatter groups let you share information with specific people. For example, if you're working on a project and want to
share information only with your team members, you can create a Chatter group for your team. Chatter groups include
a list of members, a Chatter feed, and a photo. You can create the following types of Chatter groups:
• Public: Anyone can see the group's updates, but only members can post updates. Anyone can join a public group.
• Private: Only members can see and post updates. The group's owner or managers must add members.

[625 ]T or F. You can enable Chatter in your organization without updating to the new look and feel?

False. Enabling Salesforce Chatter also enables the new user interface theme, which updates the look and feel of Salesforce.com.

[626] What happens if chatter is enabled in an org with 15 or fewer users?
All users automatically follow each other.

[627] True or False? Chatter is not available for Mobile Users?

False. You can enable Salesforce Chatter for Salesforce Mobile users by including the News Feed object in your mobile configurations' data sets.
[628] Which fields cannot be followed in Chatter?

Auto-number, formula, and roll-up summary fields
- Encrypted and read-only system fields
- The Expected Revenue field on opportunities

[629] What is the Cloud Scheduler?

Cloud Scheduler allows you to request meetings with your customers, and have your customers select when they can meet
before you confirm the meeting.

[630] How does Cloud Scheduler Work?

When you use Cloud Scheduler to request a meeting, Salesforce.com creates a unique Web page for your meeting that displays the proposed meeting times.When invitees visit the page, they select the times that work for them, and send you a reply. Salesforce.com tracks all the responses so you can pick the best time to meet when you confirm the meeting.

[631] T or F: You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to.

False. You must have at least read access to the contacts, leads and person accounts that you request a meeting with.

[632] How many people can you send an invite to at a time using Cloud Scheduler?

You can invite up to 50 people to a meeting.

[633] Which object cannot use sharing rules to manage access?

a. Custom object
b. Standard object
c. Child to a parent object
d. Managed Package

Ans : d. Managed Package

[634] What is the process to create a custom app?

a. Create new App, select logo, assign profile
b. Create new object, select logo, create profile

Ans : a. Create new App, select logo, assign profile

[635] Which is true about Storage Limits?

a. Salesforce will allow a user to enter data up to 5% over capacity,
b. Salesforce will not allow user to upload data
c. Document tabs count against overall storage

Ans : b. Salesforce will not allow user to upload data

[636] Which permission allows a user to create a new solution? mmm

a. Edit
b. Read
c. Create
d. Delete

Ans : c. Create

[637] If you delete a case, which two also get deleted?

a. Account
b. Solution
c. Event
d. Attachments

Ans : c.Event d. Attachments

[638] When a user refreshes a dashboard, who does the dashboard get refreshed for?

a. The user and all those who have access to the dashboard
b. Only the user who refreshed the dashboard.
c. The running user only
d. The administrator.

Ans : a. The user and all those who have access to the dashboard

[639] Report charting is only available for:

a. Summary and Matrix reports
b. Tabular and Summary Reports
c. Tabular and Matrix reports.
d. Tabular, Summary and Matrix Reports

Ans : a. Summary and Matrix reports

[640] Which information not captured on user record in Salesforce?

a. Locale
b. Hire date
c. Employee number
d. Delegated approval

Ans : b

[641] Create ads that display on search engines is possible in Salesforce using

A. MSN
B. Yahoo
C. AOL
D. Google

Ans: D

[642]How many Editions are there in Salesforce.com

A. 2
B. 3
C. 4
D. 5

Ans : D

[643] Which of them is not a Standard Business Object

A. Accounts
B. Contacts
C. Ideas
D. Leads

Ans : C

[644] It is only necessary for Identity Confirmation if IP address is unknown and browser cookie does not exist

True / false

Ans : True

[645] In List View Enhancements, users can export list results to CSV file

True / False

Ans : False

[646] Export to Excel is available for Printable Lists mmm

True / False

Ans : False

[647] Users can search for Public Tags from the Sidebar and Advanced Search

True / False

Ans : True

[648] Personal Tags can not be shared

True / False

Ans : True

[649] When you configure Search Settings for Your Organization, the new value must be between 5 and 50

True / False

Ans : A

[650]A Salesforce.com instance has Multiple Currencies as Activated. What is the maximum granularity available for tracking changes in Currency Rates

A.1 Week
B.1 Day
C.1 Hour
D.1 Minute

Ans : B

[651]Customizable Forecasting cannot be enabled for use with Custom Fiscal Years

True / False

Ans : False


[652] Custom Fiscal Year works on a define once and use everywhere Rule Select

True / False

Ans : True

[653] Which of them is NOT a Profile Component.Select all which are applicable

a. Access to Applications
b. Tab Visibility
c. Page layouts
d. Field-Level Security
e. Record Types Access
f. Permissions
g. Manage Currencies
h. Hours and IP addresses
i. Tag Settings
j. UI Settings

Ans : g i j

[654] If a Standard Object is Renamed, the Reports are Renamed based on the new label value

True / False

Ans : True

[655] You can map a custom lead field to a Case

True / False

Ans : True

[656] A custom multi-select picklist can be the controlling field for a dependent field

True / False

Ans : False

[657] Picklist dependency rules are not enforced during Import

True / False

Ans : True

[658] A Lookup Field Relationship Select the correct choice

a. Links two objects together
b. Links two formulas together
c. Links two page layouts together
d. Links two Salesforce.com instances together

Ans : A

[659] What is the limit on the compiled size of the Formula Field Select the correct choice

A. 1K
B. 2K
C. 3K
D. 4K

Ans : D

[660] What is Not True About Formulas Select the correct choice

a. Formulas cannot reference themselves
b. Fields that are used in formulas cannot be deleted
c. Can reference standard, custom, or other formula fields
d. You cannot use Case statement in a Formula Field

Ans : d

[661] Select which is Not Applicable. What does a Page Layout control
Select the choice which in NOT applicable

a. How detail and edit pages are organized
b. Page section customizations
c. Which fields, related lists, and Custom Links a users sees
d. Rollup summary
e. Field properties – visible, read-only and required

Ans : d

[662] On the page layout, some standard fields have properties which cannot be changed (e.g. the Created By and Modified By fields)

A.True
B.False

Ans : A

[663] Page layouts are assigned to users based on Select the correct choice

a. Layout Properties
b. Salesforce Golden Rules
c. Default settings
d. Assignment Settings
e. Profile Settings

Ans : E

[664] History Tracking can be performed on the following Standard Objects Except Select the choice which is applicable

a. Accounts
b. Forecasts
c. Contacts
d. Leads
e. Opportunities

Ans : b

[665] What is a Record Type? Select the right choice

a. Allows you to define different sets of picklist values for both standard and custom picklist
b. Allows you to define different sets of picklist values only for standard picklist
c. Allows you to define different sets of picklist values only for custom picklist
d. Allows you to define different sets of picklist values only for new picklist

Ans : A

[666] An account team can be added by all Except

a. Owner
b. Anyone in the team
c. Anyone above owner in role hierarchy
d. Administrator

Ans : B

[667] The Account Access, Contact Access and Opportunity Access options depend on your sharing model

a. True
b. False

Ans : a.True

[668] The Documents tab does NOT contain version control capabilities

a. True
b. False

Ans : a

[669] The Create New Folder link will only be visible to users with which permission

a. Manage Public Documents
b. Manage Documents
c. Edit Documents
d. Create Public Documents

Ans : A

[670] The size limit for documents uploaded is:

a. 2 MB
b. 5 MB
c. 10 MB
d. 50 MB

Ans : b

[671] You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow

a. True
b. False

Ans : A

[672] Workflow Field Updates specify the field you want updated and the new value for it. Depending on the type of field, you can do the
following Except

a. choose to apply a specific value
b. make the value blank
c. Delete the Field
d. calculate a value based on a formula you create

Ans : C

[672] Which of the following is true about salesforce?

A. Dozens of std reports are provided by SF
B. Std reports address to top needs of most users from sales to marketing
C. Std reports can be customized and saved under a new name
D. Std reports give you access to data you cant normally see

Ans : A B C

[673] Identify the dashboard components from the list

A. Dates
B. Tables
C. Gauge
D. Filters
E. Summary
F. Matrix

Ans : B, C

[674] A Workflow Alert can be tracked in Activity History

a. True
b. False

Ans : a

[675] All of the following are true about Validation Rules EXCEPT:

a. All active validation rules are run each time at save
b. Validation rules are not enforced on existing data. They only run during subsequent record creation / updates
c. You can enter records through Data Loader bypassing the Validation Rules
d. Multiple error messages may be displayed at one time
e. Validation rules can be activated / deactivated by admin

Ans : C

[676]Standard users can import a maximum of how many account records in a session

a. 500
b. 5000
c. 50000
d. 500000

Ans : A

[677] How many records of a custom object can a System Admin import using the Salesforce Import Wizard

a. 500
b. 5000
c. 50000
d. 500000

Ans : C

[678]During a lead import, you can choose to enable active assignment rules as part of the import

a. True
b. False

Ans : a

[679] You can map a single column from the CSV file to multiple fields in Salesforce SFA.

True / False

Ans :True

[680] You can only import only one language at a time per CSV file

a. True
b. False

Ans : a

[681] You can create parent/child relationships directly from the CSV import file

a. True
b. False

Ans : a

[682] You are limited to ________ new picklist or multi-select picklist values for any field during a single import

a. 10
b. 100
c. 1000
d. No Limit

Ans : c

[683] As an Admin you can schedule regular data imports using the Data Loader

a. True
b. False

Ans : a

[684] Your recycle bin record limit is ___ times the Megabytes (MBs) in your general storage

a. 20
b. 50
c. 250
d. 500

Ans : c

[685] You cannot delete a product that is used on an opportunity

a. True
b. False

Ans : a

[686] You can delete the Standard Price Book or a price book that is on an opportunity.

a. True
b. False

Ans : a

[687] Account Teams are not available for Professional Edition

a. True
b. False

Ans : a

[688] What are true for the data loader?

a. It deduplicates and inserts records
b. It comes installed with salesforce.com application
c. It can load all objects, including custom objects
d. It cannot load custom objects
e. It generates an error report after the loading

Ans : c e

[689]The user default login hours are 8:00 AM - 5:00 PM. The user logs in at 4:30 PM and stays on till 5:01 PM. What happens ?

a. The user continues with the session without any interruption
b. The user loses all unsaved data after terminating the session
c. The user terminates the session without losing any data
d. The user is able to work without issues but cannot start new sessions
e. The user is able to work without issues and can start new sessions

Ans : b

[690] When is a custom object created?

a. When there is a need to create a custom field
b. To enhance the look of the application
c. To capture unique data of the business
d. When there is a need to add custom tabs

Ans : c

[691] The organization wants users to view the details of the calendar of the accounts and the ability to add events.
What should be the OWD for it?

a. Hide details
b. Show details and add events
c. Hide details and add events
d. Add events

Ans : b

[692] A particular role needs edit on contacts, view, edit and delete on contracts and only view on accounts. Where can the administrator make the change?

a. User record
b. Profile
c. Organization wide default
d. Sharing role
e. Public group

Ans : b

[693] A particular team needs to track individuals working on cases and the individual roles of the people working on cases.
Which is the best way to do it?

a. Profiles
b. Roles
c. Public groups
d. Sharing rules
e. Permissions

Ans : d

[694] An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?

a. Edit on solution
b. Create on solution
c. Delete on solution
d. View on solution

Ans : a

[695] org wants to create a follow up task based on a field change. Which is the best way to do it?

a. Workflows
b. Rollup summary
c. Assignment rules
d. Record types
e. Workflow approvals

Ans : a

[696] Which is not true about enhanced list views? (choose 2)

a. Multiple records can be edited in list views
b. Dependent picklist can be edited with inline editing in list views
c. Inline editing is possible with list views
d. Record types can be changed in list views

Ans: b d

[697] The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?

a. Yes
b. No, because auto-number is a standard field
c. No, only multi select picklist can be custom created
d. No, only 1 custom field can be created per object

Ans : a

[698] If the data validation at web-to-lead form fails, who will get error report?

a. The lead queue
b. The lead will get created with error report in description
c. The designated weblead owner gets an email
d. Salesforce.com support group

Ans : C

[699] Which salesforce.com feature allows the org to capture ROI on online advertising?

a. Web-to-lead
b. Web-to-case
c. Google adwords
d. S-controls
e. Online campaigns

Ans : C

[700] Dated exchange rates can be set in the time range of

a. As short as a day and as long as a forever
b. As short as a minute and as long as a day
c. As short as an hour and as long as a month
d. As short as a month and as long as an year
e. As short as a month and as long as a quarter

Ans : a

[701] What is true about custom fiscal years?

a. They are not set automatically
b. They affect only forecasting
c. Custom forecasting is available for custom fiscal years
d. Only custom objects can used for custom fiscal years

Ans : c

[702] Conditional formatting is available for:

a. Table & matrix
b. Summary and matrix
c. Summary and table
d. Matrix and tabular

Ans : c

[703] What can stop a scheduled report-dashboard run?

a. The report is scheduled for every week
b. There is another report to be run 15 mins before that
c. The running user does not have access to the dashboard folder
d. The report is saved in a folder you do not have access to

Ans : C

[704] Specifying a "running user" in dashboard means

a. Any user above running user can edit and delete the dashboard
b. Any user below running user can view only their own records
c. Any user can view all records that the running user role can view
d. Only the running user can view the dashboard

Ans : c

[705] What is true about look up relationships?

a. Object in look up relationship can link to self
b. Child in lookup gets deleted if parent gets deleted
c. The child object in lookup is a related list for the parent
d. The lookup is required always

Ans : a c

[706] Which of these are inherited from objects on homepage in a console layout?

a. Related lists
b. Custom objects
c. Field level security
d. Page layout

Ans : b c

[707] If a field on page layout is required and is read-only on FLS, what would the user experience on UI?

a. The user is able to enter value because it is required
b. The user is not able to edit it because it is read only
c. The user is not able to see it
d. The user is able to edit it but not able to save it

Ans : b

[708] Which statement is true about custom summary formula:

a. It cannot reference other formula fields in an object
b. It cannot be used in graphs
c. It can only be used in Standard Reports
d. It can only be used in Custom Reports

Ans : a

A summary formula can't reference another summary formula.

[709] How do you specify the following in a formula field : the year of the custom date field(date_c) should be the current year:

a. YEAR(date_c)=YEAR(today() )
b. YEAR(date_c)<>YEAR(today() )
c. DATE(date_c)=DATE(today() )
d. DATE(date_c)=YEAR(today() )

Ans : a

[710] A person account is different from business account because: (any 2)

a. There is only one record type in person account
b. There is no contact related list in person account
c. There are no opportunities to a person account
d. There are no leads converted here

Ans : a, b

[711] If territory management is enabled for your organization and a lead is converted, how does it get assigned?

a. Gets assigned to lead owner's territory
b. Based on assignment rule
c. Get assigned to the user's territory
d. Based on territory field

Ans : a

[712] What can a user do an account record that has been manually shared read/write with him/her? (Select 2)

a. View the account
b. Edit the account
c. Transfer the account
d. Delete the account
e. Share it to other users

Ans : a b

[713] When a case is deleted, following are deleted except:

a. Case comments
b. Case activities
c. Solution
d. Case tasks

Ans : d

[714] What is true about Managed Packages?

a. They are not upgradeable
b. They cannot be uninstalled
c. They are upgradeable
d. They cannot be deleted

Ans: c

[715] Sharing rules can be formed on the following except:

a. Custom objects
b. Standard objects
c. Junction Objects
d. Objects on managed packages

Ans : d

[716] Which one of these may be a controlling field and a dependant field?

a. Custom picklist
b. Standard picklist
c. Standard checkbox
d. Custom checkbox

Ans : a

[717] What data can you request for in the weekly data export?

a. Only account data
b. Only report data
c. Accounts, opportunities, contacts, cases and solutions
d. All organization data

Ans : d

[718] The administrator changes the organization time zone from "pacific daylight" to "central". Which users will be affected?

a. All users in pacific timezone
b. None
c. All users in central timezone
d. All users in the organization

Ans : b

[719] Difference between workflow rule and workflow approval process is

a. A workflow rule is based on assignment rule and workflow approval is not
b. A workflow rule is based on manual submission and workflow approval is not
c. A workflow rule has workflow actions where as workflow approval does not
d. A workflow approval triggers on manual submission whereas a workflow rule triggers on saving a record

Ans : d

[720] With the "manage campaign" button on campaign selected, what all can you do with the integrated campaign builder? Select 2

a. Import new leads and add it to campaign
b. Associate opportunities to the campaign
c. Associate exisiting contacts to the campaign
d. Associate upto 50000 existing leads to the campaign

Ans : a d

[721] A custom lead field can be mapped to

a. One case comment
b. Two contact fields
c. One account field
d. one solution field

Ans : d

[722] What is the role of "Primary Object" when creating custom report types?

a. It lets us know if it can be the source of the dashboard
b. For reporting
c. To let the user select values in the view picklist
d. To ensure all are using the same set of business rules

Ans : c

[723] What is the use of campaign influence feature on opportunities?

a. Help calculate ROI
b. Give a list of campaigns that influenced the user
c. To check if web to lead is working properly
d. To ensure duplicate records are not created

Ans : b

[724] A lead has been converted. Where can we find the campaigns associated with it? Select 2.

a. Campaign history list
b. Opportunity campaign related list
c. Contact campaign related list
d. Campaign history report
e. Campaign related list on account

Ans : b c

[725] The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible?

a. Yes, workflow rule
b. Yes, custom summary field
c. Yes, roll up summary field
d. No, accounts cannot be edited

Ans : b

[726] A sales user wants to have edit access to opportunity but should not be able to import leads and should also be
able delete accounts. Is it possible?

a. Yes (customize a standard profile)
b. Yes(customize a custom profile)
c. No (as importing leads cannot be disabled)
d. No (accounts can never be deleted)

Ans : a

[727] The administrator wants to track data over a period of time. Which graph would he use?

a. Line
b. Horizontal bar line
c. Pie
d. Table

Ans : a

[728] Which graphs rely on grand total for dashboards?

a. Metric and table
b. Metric and gauge
c. Table and gauge
d. Table and line

Ans : b

[729] Which of these has many-to-many relationship?

a. Each solution is associated with one case, one case associated with only one solution
b. Each solution is associated with one case, but a case can be associated with multiple solutions
c. Each solution can be associated with multiple cases, but a case can be associated with only one case
d. Each solution can be associated with multiple cases and a case can be associated with multiple solutions

Ans : D

[730] Can you uninstall an AppExchange application once it has been deployed.

a. True
b. False

Ans : a

[731] All existing custom objects that were previously deployed will still be deployed when you upgrade a managed application..

a. True
b. False

Ans : a

[732] Users with which Permission can install or uninstall AppExchange packages from the AppExchange

a. Download AppExchange Packages
b. View AppExchange Packages
c. List AppExchange Packages
d. Visit AppExchange Packages

Ans : a

[733] Custom Objects are reportable.

a. True
b. False

Ans : a

[734]What is true about a Web-to-Lead?

a. An online form to capture lead information
b. Determines which Email Template to send to leads generated via Web-to-Lead
c. Contains Rule Entries that determine criteria for determining
d. Email Template response content published on your web site

Ans : a,d

[735]What is true about Lead Assignment Rule?

a. Determines how Leads are automatically routed to User or Queue
b. Contains Rule Entries, pre-defined business rules, that determine lead routing
c. Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)
d. Users have visibility into the Lead Queues to which they are members

Ans : a,b

[736]Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member.

a. True
b. False

Ans : a

[737] If your organization uses territory management, the new account is evaluated by account assignment rules and may be assigned to one or more territories.

a. True
b. False

Ans : a

[738] If the lead has a record type, the default record type of the new owner is assigned to records created during lead conversion.

a. True
b. False

Ans : a

[739] The system automatically maps standard lead fields to standard account, contact, and opportunity fields

a. True
b. False

Ans : a

[740] Select all which are true about Contacts Objects

a. Can be associated with an Account
b. Has to be associated with an Account
c. One contact can belong to multiple Accounts
d. One Account can have multiple Contacts

Ans : b d

[741] Who can view a Campaign in Salesforce.com

a. Sales and Marketing User
b. Marketing User only
c. Campaign Manager only
d. All users of Salesforce.com who have access to Campaigns Object

Ans : d

Who can view campaigns?

A. Administrator
B. Administrator and Marketing Users only
C. Marketing User only
D. All users

Ans : D

[742]You need which permission to specify a running user other than yourself.

a. View All Data
b. Modify All Data
c. See All Data
d. Change All Data

Ans : a

[743]What is true regarding a Running User

a. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
b. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own
c. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own
d. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role hierarchy.

Ans : a

[744] While Scheduling an email reports user specifies all except

a. Specify a running user
b. Link to report
c. Specify a frequency
d. Set start and end dates

Ans : b

[745] Custom Summary Formulas are

a. Formula Fields on Record Types
b. Formula Fields for Custom Objects
c. Formula Fields which cannot be deleted
d. Calculations on summary fields

Ans : d

[746] Records in the recycle bin do NOT count against your organization's storage limits

a. True
b. False

Ans : a

[747] Salesforce Console only displays views that were previously created.

True
False

Ans : True

[748] The Console's center frame is the detail page view of any record selected from any of the console's other frame.

True
False

Ans : True

[749] The mini view does not display if the record in the detail view does not have records associated with it.

True
False

Ans : True

[750] Recent item and Lookup Hovers use the Record Mini Page.

True
False

Ans : True

[751] Which statements are true about business processes?

A. Each business process is associated with one or more record types
B. Each record type is associated with one or more business processes
C. For oppurtunity objects records are created before business processes
D. Record types implement business processes through page layouts
E. Record types help track sales lifecycle s across divisions,groups and markets.

Ans : A D

[752] When using advanced currency management, can a past exchange rate be changes?

Yes. The change will update all records for that period.

[753] What happens when you delete a custom field?

A. Custom fields cannot be deleted
B. The field and its data are permanently deleted
C. The data in the field is saved and the field is permanently deleted
D. The field appears in deleted list from where it can be undeleted

Ans : D

[754] Which of the following can NOT be edited on the Page Layout Editor?

A. Field positions
B. Buttons
C. Page sections
D. Related lists
E. Picklist values

Ans : E

[755] Why would you create different Record Types?

A. To allow users to use different page layouts
B. To allow users to see different values in picklists depending on their job function
C. To allow users to use different Business Processes depending on their job function
D. All of the above

Ans : D

[756] Which of the following are reasons for creating a Validation Rule?

A. To prevent users from entering bad data
B. To ensure users enter data only when it is required
C. To prevent bad data being imported
D. To hide fields from certain users
A. A, B, C & D
B. A, B, & D
C. A, B, & C
D. A, C & D

Ans : C

[757] Which of the following are formats that you can use for creating a custom report?

A. Hierarchical
B. Matrix
C. Summary
D. Tabular
A. A,B,C
B. B,C,D
C. A,C,D
D. A,B,D

Ans : B

[758] Which type of field could you use to create a relationship between a custom object and another object?

A. Master-Detail Relationship
B. One-to-Many Relationship
C. Many-to-Many Relationship
D. All of the above

Ans : A

[759] Which of the following was NOT a new feature in Summer 09?

A. Workflow Visualizer
B. Enhanced Chart Analytics
C. List Views for Sales Teams
D. Enhanced Page Layout Editor

Ans : D

[760] Data storage include the following: (check all that apply)

A. Salesforce Chatter
B. Files in attachments
C. Cases
D. Email Messages
E. Ideas

Ans : C D E

[761] Select all that are custom field types. (check all that apply)

A. Phone
B. List Box
C. Number
D. Percent
E. Email

Ans : A C D E

[762] What objects may be imported or updated using the Import Wizard? (check all that apply)

A. Accounts
B. Opportunities
C. Leads
D. Contract
E. Contact

Ans : A C E

[767] Advanced filter conditions can be applied to a roll-up summary field

A. True
B. False

Ans : B

[768] Can you include attachments in the Data Export.

A. True
B. False

ANs : True

[769] Roll-up Summary fields and formula fields are always read only on detail pages and are available on edit pages.

A. True
B. False

Ans : B

[770] Sales User is a standard profile.

A. True
B. False

ANs : B

[771] Partner portal and customer portal users aren't required to activate computers to log in.

A. True
B. False

Ans : A

[772] A solution can only belong to one category.

A. True
B. False

Ans : B

[773] If the primary object on a custom report is a custom object, and the custom object is deleted, then the custom report
type and any reports created from it will automatically be deleted.

A. True
B. False

Ans : A

[774] Queues can be setup for which objects? (check all that apply)

A. Leads
B. Accounts
C. Opportunities
D. Custom Objects
E. Cases

Ans : A D E

[775] When setting up an user, the first name of the user is not required.

A. True
B. False

Ans : A

[776] When you delete a case:

A. All related events, tasks, case comments, attachments, and associated solutions are deleted
B. All related events, tasks , case comments, and attachments are deleted.
C. All related events, tasks, case comments, attachments, associated solutions, contacts, and accounts are deleted.
D. Cases can never be deleted
E. All related tasks and case comments are deleted.

Ans : B

[777] The standard object permissions are: (check all that apply)

A. Read
B. Update
C. Create
D. Edit
E. Delete

Ans : A C D E

[778] "#Error!" displays on report cells if your custom summary formula output is over 18 digits.

True
False

Ans : True

“#Too Big!” displays on report cells if your custom summary formula output is over 21 digits.When this happens, check your formula for calculations that could result in more than 18 digits.

The summary types Sum, Largest Value, Smallest Value, and Average are not available for use with the Record Count field.

[779] When would you choose to build a Public Group?

A: To simplify the number of sharing rules built or when defining folder or list view access

[780] You can use the import wizard to erase existing field values.

Once a custom field is deleted, can it be restored?

Yes. The "recycle bin for custom fields" feature gives the administrator 45 days to restore the field and its data.

[781]Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?

A.After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may
solve the case they're working on.
B.It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.
C.There is no such thing as Knowledge Sidebar.

Ans : B

[782] To minimize the number of sharing rules, use "Roles and Subordinates" over "Roles" where possible.

True
False

Ans:True

[783] A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports & Dashboards ? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?

A.Another System Administrator had already enabled it.
B.There is no Report Builder Upgrade spring 11 just made it available to all profiles.
C.That is not the right click path to do the upgrade.
D.They created their Salesforce Org after the Spring 11 release. Thus there is no need for the upgrade.

Ans : A D

[784] Which Sales Cloud Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

A.Cloud Scheduler Enhancements.
B.Email Attachment Enhancements.
C.Activity Attachment Enhancements.
D.Email Association Enhancements.
E.Salesforce Mobile Usage Data in Custom Report Types.
F.Email to Salesforce Enhancements.

Ans : A E

[785] You have to enable the Report Builder Upgrade first to use Scatter Charts.

True / False

Ans : True

[786] What is the new Chart type available after Spring 11?

Master Charts
Report Charts
Chatter Charts
Scatter charts

Ans : Scatter charts

[787] What is the limit of Look-up Relationships per object?

25
3
4
5
6
10

Ans : 25

[788] Joe imports records for Sara, a non-active user. Sara's records will be assigned to Joe.

True
False

Ans : True

[789] What is the limit of Master-Detail Relationships per object?

25
23
15
3
2
8

Ans : 2


[790]Joe is attempting to import an invalid value into a picklist field. The import wizard will respond with an error message.

True
False

Ans : False

[791]If you delete a report and change your mind, you can retrieve it from the recycle bin.

True
False

Ans : True

[792] Existing records that meet the Workflow Rule criteria trigger the Rule.

True
False

Ans : False

[793] You cannot mass remove records from an approval process; removal of records must be done one by one.

True
False

Ans : False

[794] Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators mmm
without any setup required?

A.Multiple Languages for Salesforce Knowledge
B.Salesforce Knowledge Article Number
C.Additional Case Article Fields Available for Reports and the Articles Related List
D.Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)
E.Global Search for the Service Cloud Console

Ans : A C D

[795] Formula fields can be converted from or to other field types.

True / False

Ans : False

[796] If you change the data type from a Checkbox to a Picklist, it can cause data loss.

True
False

Ans : True

[797]You delete the Custom Field Region. All data related to Region will also be deleted.

True
False

Ans : False

[798]

[799] You have to enable the Report Builder Upgrade first to use Master Charts.

True / False

Ans : False

[800] Which of the following statements are true about Import wizard?

A.You can import Accounts,contacts,leads, solutions and custom objects using the Import wizard
B.You can work with both records of data and metadata
C.When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB
D.Standard users can import upto 50000 account or contact records per session

Ans : A C

std users - 500
Cant import metadata

[801] Number of values allowed in a dependent picklist?

300

[802] Formula cannot reference any field that is restricted by Field level security

A. True
B. False

Ans : B

[803] Record types are used to implement custom business processes by associating them to specific

A. Objects
B. Page Layouts
C. Records
D. Campaigns

Ans : B

[804] How many lead assignment rules can be active at one time?

A. One
B. Two
C. Eleven
D. Twenty-three

Ans : A

[805] Which of the statements are true for Cases

A. Manually entering the case received from an email
B. Automatically generated by an email or website form
C. Can be assigned only automatically by rule assignment however it can be reassigned manually at later time
D. Associated to Contacts and Accounts

Ans : A B D

[806] A virtual storage that can be used to group on criteria such as skill requirements, product categories,
customer types or service levels is called a

A. Case Queue
B. Case Assignment Rule
C. Solutions Queue
D. None of the above

Ans : A

[807] How many External ID fields can you have per object?

External ID: When importing custom objects, solutions, or person accounts, you can use external IDs to prevent duplicate records from
being created as a result of the import operation.

Not case sensitive

1
2
3
4
5
6

Ans: 3

[808] When creating a custom report type Making the status “In Development” hides the custom report type and any reports created
from it from all users except those with the “Manage Custom Report Types” permission. Making the status “In Development” also prevents all users except those with the “Manage Custom Report Types” permission from creating and running reports from the report type.

A. True
B. False

Ans : A

[809] Select the user permissions which override field-level security (Select all that apply):

A. Modify All Data
B. View All Data
C. Configure UI
D. View Encrypted Data

Ans : A B D


[810] Which of following is granted by the Manage Territories Permission (Select all that apply)?

A. Create and edit territories
B. Add and remove users from territories
C. Create and Edit Forecasts
D. Create and edit account assignment rules
E. Manually assign accounts to territories
F. Configure organization-wide territory management settings

Ans : ABDEF

[811] You can enable field encryption by:

A. Selecting "Enable Field Encryption" under Organization Wide Defaults
B. Contacting Saleforce.com Customer Support
C. It is enabled by default

Ans : B

[812] What is the maximum length of the alias field?

A. 12
B. 10
C. 8

Ans : C

[813] If single sign-on is enabled for your organization, API and desktop client users cannot log in to Salesforce CRM unless their IP address is included on your organization’s list of trusted IP addresses or on their profile, if their profile has IP address restrictions set.

A. True
B. False

Ans : A

[814] When creating a recurring event what are the maximum occurrences by interval?

A. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 10
B. Daily: 100 Weekly: 53 Monthly: 60 Yearly: 10
C. Daily: 100 Weekly: 52 Monthly: 60 Yearly: 5
D. Daily: 365 Weekly: 52 Monthly: 12 Yearly: 1

Ans : B

[815] Which of the following special picklist fields are not available for record types because they’re used exclusively for sales processes, lead processes, support processes, and solution processes

A. Opportunity Stage
B. Lead Status
C. Case Status
D. Solution Status
E. Case Origin

Ans : ABCD

[816] Can I change the location of Chatter feeds? How?

A.Yes. Using page layouts.
B.Yes. But only for Admin users.
C.No. But it can be hidden or shown depending on user preferrence.
D.None of the Above.

Ans : C

[817]You have a custom object called "Widgits" which has a Master-Detail Relationship with Accounts. What happens when you delete an account with associated Widgits?

A. You cannot delete the account without first deleting the associated "Widgits"
B. The Widgits are deleted
C. The account is deleted, but the Widgits remain in Salesforce CRM

Ans :B

[818] What are the Start of Day and End of Day fields used for on the User Object?

A. Used to define the times that display in the user's calendar
B. Restricts log in access to those times
C. Sets an Out-Of-Office Message

Ans : A

[819] Roll-up summary and formula fields are always read-only on detail pages.

A. True
B. False

Ans : A

[820] If you relabel a Standard Object the standard list views on every Salesforce tab will automatically be renamed

A. True
B. False

Ans : B

[821] Which of the following is true if you remove the "Read" permission from a users profile for a standard object?

A. Tabs of that object type will be visible, Fields of that type will not be visible on other tabs, related lists of that type
will be visible on other tabs, search results will not return records of that type, report data for records of that type will not
be available, merge fields of that type will not be available, and custom links of that type will not be visible
B. Tabs of that object type will not be visible, Fields of that type will not be visible on other tabs, related lists of that type
will not be visible on other tabs, search results will not return records of that type, report data for records of that type will
not be available, merge fields of that type will not be available, and custom links of that type will not be visible
C. Tabs of that object type will not be visible, Fields of that type will be visible on other tabs, related lists of that type will not be
visible on other tabs, search results will not return records of that type, report data for records of that type will not be available,
merge fields of that type will not be available, and custom links of that type will not be visible

Ans : B

[822] How long does a backup data export remain on Salesforce CRM before it is automatically deleted?

A. 12 hours
B. 24 hours
C. 48 hours

Ans : C

[823] If you give a user the “Weekly Data Export” permission, which is needed to export data, he or she has view access to all data
that is exported and can see all custom objects and fields in the Weekly Export Service regardless of their other profile settings.

A. True
B. False

Ans : A

[824] Which field on the user record controls the currency for quotas, forecasts, and reports?

A. Default Currency ISO code
B. Locale
C. Currency
D. Information Currency

Ans : C

[825] When transferring leads to a queue open activities are also transferred.

A. True
B. False

Ans : B

[826] When do scheduled dashboard refreshes occur?

A. Dashboards refresh in the time zone of the user who schedules the refresh.
B. Dashboards refresh in the Organization Default Time Zone.

Ans :A

[827] When you transfer an Account which of the following objects are automatically transferred?

A. Contacts (on business accounts only), attachments, open opportunities owned by the current account owner
B. Contacts (on business accounts only), attachments, notes, open activities, open opportunities
owned by the current account owner
C. Attachments, notes, open activities, open opportunities
owned by the current account owner
D. Contacts (on business accounts only), attachments, notes, open activities

Ans : B

[828] You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client". You enter the
following data in the field: 073. What is stored in Saleforce CRM?

A. 0073
B. 73
C. 7.3%

Ans :B

[829] When creating a custom report type all objects display in the Primary Object drop-down list, including those you do not have permission to view. For example, even if you don’t have permission to view leads, leads are available in the Primary Object drop-down list so that you can build lead report types for other users.

A. True
B. False

Ans :A

[830] Which of the following are possible with a Master-Detail-Relationship (Multiple Correct Answers):

A. You can create a Master-Detail Relationship field on a Custom object that references as a Standard Object
B. You can create a Master-Detail Relationship between two standard objects?
C. You can created a Master-Detail Relationship between two Custom Objects?

Ans : A C

[831] Which of the following are true about the Default Division field on the User object

A. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other
record that already has a division, the new record is assigned to the existing record’s division; the default division is not used.
This setting restricts the user from viewing or creating records in other divisions. Users cannot change their division. Available only in organizations that use divisions to segment their data.

B. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other
record that already has a division, the new record is assigned to the existing record’s division; the default division is not used.
This setting does not restrict the user from viewing or creating records in other divisions. Users cannot change their division.
Available only in organizations that use divisions to segment their data.

C. Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other
record that already has a division, the new record is assigned to the existing record’s division; the default division is not used.
This setting does not restrict the user from viewing or creating records in other divisions. Users can change their division at any time.
Available only in organizations that use divisions to segment their data.

Ans : B (does not restrict.... at any time missing)

[832] What other permissions does the "Manage Analytic Snapshots" permission require (Select all that apply).

A. Schedule Dashboards
B. Run Reports
C. Manage All Data
D. View Setup and Configuration

Ans : A B D

[833] Which of the following are options when transferring accounts (Multiple correct answers)

A. Transfer open opportunities
B. Transfer closed opportunities
C. Transfer closed cases
D. Transfer open cases
E. Keep Account Teams
F. Transfer custom objects

Ans : ABCDE

[834] Which of the following statements is true about Dashboard Refreshes?

A. Your organization is limited to no more than 400 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
B. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to two dashboard refreshes per hour per day; Enterprise Edition users can schedule up to one dashboard refresh per hour per day.
C. Your organization is limited to no more than 200 scheduled dashboard refreshes. Unlimited Edition users can schedule up to four dashboard refreshes per hour per day; Enterprise Edition users can
schedule up to two dashboard refresh per hour per day.

Ans : B

[835] You can create which of the following types of email templates (Multiple correct answers):

A. Text
B. HTML with letterhead
C. JavaScript
D. Custom HTML
E. Text with letterhead
F. Visualforce

Ans : A B D F

[836] What is the maximum length of any auto-number field?

A. 20
B. 30
C. 40
D. 50
E. 60

Ans :B

[837] If your org is configured for data export, you can generate backup files manually how often?

A. Everyday
B. Once every 6 days
C. Once every 15 days
D. Once every 5 days

Ans : B

[838] What is the max length of the field type "Text" ?

A. 3200
B. 320
C. 255

Ans : C

[839] What is the maximum length of the field type "Text Encrypted"?

A. 255
B. 191
C. 128
D. 256

Ans : B

[840] Lookup relationship fields are available in Personal Edition

A. True
B. False

Ans : B

[841] Which of the following utilize the "Automated Case User" (Select all that apply):

A. When a case is automatically assigned using assignment rules this user is listed in the case history
B. When a email notification is triggered via workflow this user is listed in the case history
C. When a case is escalated this user is listed in the case history
D. When a case is created via Web-To-Case this user is listed in the case history
E. When a case is created via Email-To-Case this user is assigned as the case owner.

Ans : A C D

[842] If a user’s profile contains log in hour restrictions which of the following time zones is used to calculate
the hours they have access to Salesforce.com CRM?

A. Organization wide default time zone
B. User's time zone
C. Time zone set in the user's profile

Ans : A

[843] Roles are available in Personal and Group edition

A. True
B. False

Ans : B

[844] Which of the following are true about the field type "Text Area(Long)" ?

A. 1) Maximum length of 32,000 chars. 2) Any length from 0 to 32,000 chars. is allowed
3) Line breaks do not count towards the max length of the field 4) This data type is not available for activities or products on opportunities
B. 1) Maximum length of 3200 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks do not count towards the max length of the field
4) This data type is not available for activities or products on opportunities
C. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field
4) This data type is available for activities or products on opportunities
D. 1) Maximum length of 32,000 chars. 2) Any length from 256 to 32,000 chars. is allowed 3) Line breaks count towards the max length of the field
4) This data type is not available for activities or products on opportunities

Ans : D

[845] If your organization has territory management, account and opportunity list views can be restricted by(Select all that apply)

A. My Territories
B. My Territory Teams.
C. My Accounts Territories

Ans : AB

[846] Which of the following are true about Web-to-Lead

A. Salesforce CRM runs field validation rules before creating records
B. All required fields must have a value before a record can be created
C. The format for date and currency fields captured online is taken from the users browser settings

Ans : A B

[847] The relationship group wizard lets you create and edit relationship groups regardless of field-level security.

A. True
B. False

Ans : A

[848] For each profile, you can set the hours when users can log in and the IP addresses from which they can log in.

A. True
B. False

Ans : A

[849] Which of following is granted by the Manage Cases Permission (Select all that apply)?

A. Set support business hours
B. Edit the Support settings
C. Set up Email-to-Case
D. Mass Transfer Cases
E. Create,Edit, and Delete custom fields on the Case Object

Ans : ABCD

[850] You cannot delete all the record types for an object if the object is referenced in which of the following:

A. Apex Code script
B. Page layouts
C. Profiles

Ans : A

[851] Which of the following are true about mapping fields for lead conversion (Multiple correct answers):

A. You can map between text and picklist fields
B. You can map Number, Currency, or Percentage fields of differing lengths.
C. You can map Text or Text Area to long text area fields
D. You cannot map auto-number fields to fields of type Text or Text Area
E. You can map auto-number fields to Picklists
F. If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.

Ans : ACEF

[852] You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field?

A. The campaign source field is left empty
B. The campaign with the most recently updated member status is mapped to the new opportunity
C. The first campaign linked to the lead, based on time stamp, is mapped to the new opportunity

Ans : B

[853] If your org is configured for data export, you can schedule automatic backup files at what intervals?

A. Daily, Weekly, and Monthly
B. Daily and Weekly
C. Weekly and Monthly

Ans : C

[854] Formula and roll-up summary fields are included in backup exports

A. True
B. False

Ans :B

[855] Regardless of what language is selected on the user record, all online help is displayed in the organization default language.

A. True
B. False

Ans : B

[856] You can map custom lead fields to standard fields on the Account, Contact, and Opportunity.

A. True
B. False

Ans : B

[857] Which of the following statements is true about transferring leads?

A. You can transfer to users, but not to queues
B. You can transfer to queues, but not to users
C. You can transfer to both queues and users

Ans : C

[858] Email templates used in all of the following features must be public and active EXCEPT

A. Web-to-Lead & Web-to-Case
B. Send Email to a Contact
C. Email-to-Case or On-Demand Email-to-Case
D. Assignment rules
E. Escalation rules

Ans : B

[859] What is the purpose API Token field on the User object?

A. Displays the users API token
B. Indicates whether an API token has ever been reset.
C. Enables users to receive an API token

Ans : B

[860] You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts

A. True
B. False

Ans : B

[861] What is the maximum length of a Text Area?

A. 32000
B. 255
C. 3200

Ans : B

[862] The Marketing User checkbox on a user record allows users to do which of the follow actions(Multiple correct answers):

A. Create campaigns
B. Edit campaigns
C. Delete campaigns
D. Configure advanced campaign setup
E. Use the campaign import wizard

Ans : ABCD

[863] A default person account record type named “Person Account” is automatically created when person accounts are enabled for your organization.

A. True
B. False

Ans :A

[864] When users log in to Salesforce, either via the user interface, the API, or a desktop client Salesforce CRM confirms the log
in is authorized using all of the following EXCEPT:

A. Salesforce CRM then checks whether the user’s profile has IP address restrictions. If IP address restrictions are defined for the user’s profile, any login from an undesignated IP address is denied and
any login from a specified IP address is allowed.
B. If profile-based IP address restrictions aren’t set, then Salesforce CRM checks whether the user is logging in from an IP address she or he hasn’t used to access Salesforce CRM before
C. Salesforce CRM checks whether the organization has login hour restrictions. If login hour restrictions are specified, any login outside the specified hours is denied.
D. Salesforce CRM checks whether the user’s profile has login hour restrictions. If login hour restrictions are specified for the user’s profile, any login outside the specified hours is denied.

Ans : C

[865] Identify the statements that define Apex data loader?

A. Can be used to insert or extract SF records
B. Can be used to insert,update,delete or extract SF records
C. Can be used only to update and delete SF records
D. Can be used to read,extract and load data from CSV
E. Can be used to read,extract and load data from any MS office file

Ans : B D

[866] Roll-up summary fields are not visible to users if they reference fields the user can't see.

A. True
B. False

Ans : B

[867] When creating a custom list view you can display fields that are not on your pagelayout for that object?

A. True
B. False

Ans : B

[868] Which of the following statements is true about person accounts in backup exports?

A. If your organization uses person accounts and you’re exporting contacts, person account records are included in the contact data. However, the contact data only includes the fields shared by contacts
and person accounts.
B. If your organization uses person accounts and you’re exporting contacts, person account records are not included in the contact data.
C. If your organization uses person accounts and you’re exporting contacts, person account records are included in the contact data. The export includes all fields from person accounts.

Ans : A


[869] If you schedule a dashboard refresh on the 31st day of every month, will the dashboard refresh in months without a 31st day?

A. Yes
B. No

Ans : B

[870] You can create a custom report on solution categories and solution categories are available in list views.

A. True
B. False

Ans : B

[871] Your System Administrator must reset your password for you if you lose it.

A. True
B. False

Ans : B

[872] I can access a "list view" of records by clicking on the leads, opportunities, or accounts tabs. I can also filter my list views so
I can see exactly what I need.

A. True
B. False

Ans : A

[873] Which of these is NOT true of “list views” in SFDC:

A. I can choose different list formats from the drop-down menu at the top of any list.
B. List views can only be created or customized by my administrator
C. List views are customizable, and I can create and customize my own views
D. I can change my list view format for any record type by choosing a view type from the drop-down-menu
E. I can drag and drop columns within my list view to change the appearance or order of data

Ans : B


[874] The “Open Calendar” link below any list view can be clicked to display a view of my calendar.
But, can I drag records from the list to time slots on the calendar to create events (sales calls, etc) for these records?

A. Yes
B. No

Ans : A

[875] Records & Record Detail Pages: I can edit data for multiple records at once by selecting each of them within a list view,
clicking on one of the records, and choosing the field to edit for all.

A. True
B. False

Ans : A

[876] Records & Record Detail Pages: SFDC lets me print list views for Accounts, Campaigns, Cases, Contacts, Leads, or Opportunities.

A. True
B. False

Ans : A


[877] Records & Record Detail Pages: What is NOT true of hover links in SFDC?

A. Hover links can be found on record detail pages (for leads, opportunities, etc)
B. Top of page hover links often provide a summary of information found on the bottom of a page so I don’t
have to scroll down to see important activity history, notes, etc
C. Just about every link in SFDC can be hovered over, and a summary window will pop-up.
D. When I hover over them, I begin to levitate in my chair
E. Hover links are cool and will save me some time when researching info about accounts, leads, opportunities, etc.

Ans : D

[878] Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce.

A. True
B. False

Ans : A

[879] Adding Records: If I add a duplicate record because I haven’t searched before adding a new one, the following events will be likely to happen:

A. The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate
B. I will complain when I inevitably end up adding notes or events to the wrong record
C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston
D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together.
E. All of the above

Ans : ADE

[880] Adding & Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments?

A. Advanced Search
B. Sidebar Search
C. Both

Ans : A

[881] Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field
and matches will automatically appear to choose from. Or, I can click on the magnifying glass icon and look up data to fill the field with.

A. True
B. False

Ans : A

[882] Editing Records: Which of these is NOT true? I can edit fields by:

A. Clicking the “edit” button within a record detail page
B. Double clicking within a field to add or edit data
C. Selecting multiple records within a list view and editing them all at once
D. Calling Bill and making him edit my fields for me

Ans : D

[883] Editing Records: Required fields are marked by which color?

A. Blue
B. Green
C. Red

Ans : C

[884] Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:

A. Contact head office
B. Click “set up” in salesforce.com and edit my info

Ans : B

[885] Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity?


A. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man.
B. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in
Salesforce. The Icon is a file folder.
C. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card.
D. Any potential revenue-generating event (“sales deal” ) that you want to track in Salesforce. The Icon is a Coin.

Ans : D

[886] When I qualify a lead, the lead then automatically becomes (select all that apply):

A. An opportunity
B. An account
C. A contact
D. A campaign

Ans : ABC

[887] When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank – Red Package).

A. True
B. False

Ans : A

[888] You are about to enter a new lead from a cold call into SFDC. What do you do first?

A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.
B. Start entering the new lead
C. Import the lead into SFDC using your Outlook email account

Ans : A

[889] Accounts can be created by converting a lead to an opportunity, or by manual entry.

A. True
B. False

Ans : A

[890] Which will appear on your pipeline report?

A. Leads
B. Opportunities
C. Accounts

Ans : B

[891] Which definition best describes “accounts” and their relationships with other record types in SFDC?

A. Accounts represent sales deals that your company is pursuing. An account may have only one opportunity associated with it.
B. Accounts are the backbone of information and represent prospective, existing, and former customers. An account may have multiple opportunities
C. Accounts are created after you have closed an opportunity or deal. An account must have a closed opportunity associated with it.

Ans : B


[892] SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the
structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale.

A. True
B. False

Ans : A

[893] Select the option that is NOT true of the “stay in touch” feature in SFDC:

A. I can use this feature to update contact information in one click via email – this keeps my customer data up-to-date.
B. I can send single emails, or mass emails, to all of my existing accounts or prospects.
C. It rubs my feet before I go to bed each night.

Ans : C

[894] Select the option that is NOT true of opportunities:

A. I should use consistent naming conventions when identifying my opportunities (ex: Account Name – Package offered)
B. Expected Revenue is automatically generated by multiplying the Amount field by the Probability Field (I do not need to add this figure)
C. Close Date should be the “best” guess as to when I will close a deal
D. The amount field is not for the estimated amount of the sale, but dollar amount I will pay Bill Nuttall for processing my order.
E. Probability is the confidence factor that I will win the Opportunity, and is typically based on the Stage Value

Ans : D

[895] Task Records are "to-do" lists, are date sensitive, and must be completed before they move to my Activity History.

A. True
B. False

Ans : A

[896] Which option is NOT true of events?

A. Events are scheduled events or meetings
B. Events are to-do lists
C. I can invite participants to an Event (like scheduling a demo, for example)
D. Events automatically move to Activity History when the time of the Event is past.

Ans : B


[897] Which one of these is NOT a recorded “activity” in SFDC?

A. Emails
B. Dials
C. Events
D. Tasks
E. Log a Call (after call completion)

Ans: B

[898] I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history.

A. True
B. False

Ans : A

[899] I can merge 3 records at a time in SFDC to clean up dupe.

A. True
B. False

Ans : A

[900] Which of these is NOT true: it is possible to import my existing contacts from Outlook by:

A. Clicking “set-up” and using the import wizard
B. Sending emails to myself
C. Connecting SFDC with Outlook and submitting contacts and leads to SFDC directly from my email

Ans : B

[901]Activities are Tasks and Events.

True / False

Ans : True

[902]You can only use standard fields when generating email and mail merge documents for leads or contacts.

True / False

Ans :True

[903] Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings?

A.Enable Group Tasks.
B.Mass transfer activities.
C.Enable Email Tracking.
D.Show Event Details on Multi-User Calendar View.
E.Enable Email Attachements.
F.Change the Activities page layout.

Ans : A C D

[904] A manager wants to pend all task assigned to his team so that the due date will be pushed a few days forward.

A.He needs to have Edit Tasks permission
B.He can go to Your Name > Setup > Customize > Activities > Tasks > Manage Task
C.Go to Tasks tab and find the Mass Reschedule link in the Tools section
D.There is no such standard functionality yet in Salesforce.

Ans : D

[905]How many objects may be imported or updated using the Data Loader?

1
2
3
4
5
6

Ans : 1

[906]Which of the following is inline editing not supported?

A. System Fields
B. Case Stage
C. Related Lists
D. Contact Phone Number
E. List View
F. Read-Only Fields

Ans : A C F

[907]What would you change if all of your online help was displayed in English and you wanted it to be German?

A.Default Language
B.Default Locale
C.Time Zone
D.Default Currency

Ans : A

[908]What steps are part of the process to enable Multi-Currency in an organization?

A.Create a Sandbox
B.Contact salesforce.com to enable multiple currencies
C.Enable Advanced Currency Management
D.Choose a default currency

Ans : B D

[909]To track revenue gain or loss based on currency fluctuations, you must implement

A.Multi-Currency
B.Sandbox
C.Territory Management
D.Advanced Currency Management

Ans : D

[910]When importing Lead records you must use _______ Currency

A.An active or inactive
B.An active
C.An inactive

Ans : B

[911]Once you define a custom fiscal year structure, your company can not return to the standard fiscal year calendar.

True/False

Ans : True

[912]If you defined a custom fiscal year structure, your company can not revert to the Gregorian calendar for fiscal purposes.

True / False

Ans : True

[913]You can rename standard Tabs and Objects. 9962077244

True / False

Ans : True

[914]When a record is deleted it sits in the recycling bin for 30 days

True / False

Ans : True

[915] When a field is deleted it sits in the recycling bin for 30 days

True / False

Ans : False

[916] When controlling and dependent fields are available in Connect Offline...

A.You will be able to edit one, with it automatically updating the other
B.The logic between them is not available
C.You can only edit the controlling field
D.You can only edit the dependent field

Ans : B

[917] What type of relationship should be built for a one-to-one? mmm

A.Master-Detail Relationship
B.Look-up Relationship
C.Master-Detail Field
D.Look-up Field

Ans : B D

[918] When creating a Many-to-Many relationship you will need to use a

A.Junction Object
B.Lookup Field
C.Sharing Rules
D.Workflow Field update

Ans : A

[919] A Look-up field can look up to what?

A.An Object
B.A field
C.A record
D.A report

Ans : C

[920] When are custom fields removed from the recycle bin?

45 days

[921] Which administrative permissions are necessary in order to edit profiles?

A.Manage Users and Customize Application
B.View Setup and Configuration, Manage Users and Customize Application
C.View Setup and Configuration, Manage Users and Manage Profiles
D.Manage Profiles and Manage Users
E,View User Configuration, and Manage Users
F.View setup and Configuration, View User Configuration, Manage Users and Manage Profiles

Ans : B

[922] Methods to automate leads?

Web-To-Lead
Email Templates
Auto response rules

[923] Relative Dates in Report

Today
Tomorrow
Yesterday
Last week

[924] Report are available on the following tabs

A.Home tab
B.Report Tab
C.Opp Tab
D.Account tab
E.Contacts Tab

Ans : B

Users can access reports from the Report Tab, an objects home page, a reports URL, a scheduled mail and custom links

[925]Which of the following records can not be mass transferred?

A) Open Cases
B) Closed Cases
C) Open Activities
D) Closed Activities

Ans : D

[927]You can use inline editing to maintain all detail pages in the application except for....?

Documents and Forecasts

[927] Environments:

Production : Raltime
SandBox : Developers and testers

Three types:

Developer Sandbox: Free 10 MB
Config only Sandbox: Paid. 500 MB
Full Copy sandbox: Paid . 15-20% of prod environment. refreshed for every 29 days

[928] Through the Web-to-Case function, how is that case associated with a contact?

A. Contact name
B. Contact email
C. Account name
D. None of the above

Ans : B

[929] Data validation rules impact all supported objects except for...

Forecasts and Territories

[929] List the objects that may have Sharing Rules

• Lead
• Account
• Contact
• Opportunity
• Case
• Campaign
• Custom Objects

Sharing rules can be established between:
• Public Groups
• Queues
• Roles
• Roles and Subordinates

[930] Does access to folders respect the role hierarchy?

No. Access to folders is explicit.

[931] When creating users, does the alias need to be unique?

No

[932] When using Territory Management, can an opportunity be associated with multiple territories?

No. Accounts and Users can be associated with multiple opportunities but Opportunities can only be in one territory.

[934] Do users have to display the jump page every time they create a new record?

No, users can choose to accept the their profile's default record type. To do this, users may navigate to Setup-My
Personal Information- Record Type Selection

[935] If I'm looking at a detail page, how do I know what record type it is?

For tabs that have multiple record types defined, you can look at the Record Type field on the page. However,
this field must be added to the page layout.

[936] What happens if you add a picklist value to a field when there are multiple record types?

You will be promted to select the record type that should include the new value.

[937] Which tabs are restricted from multiple record types?

Home, Forecasts, Documents, Reports, Consoles and Web tabs

[938]Before creating record types for Leads, Opportunities, Cases or Solutions, you need to create what?

Business processes

[939] What objects in the Org Wide Defaults allow you to do a public read/write/transfer?

Leads and cases

[940] List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard:

Jump Start Wizard only allows for a single approver.

[941] Describe the components of the Console tab:

Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout

[942] When can inactive assignment rules be run on leads?

During lead import

[943] Who can submit an idea to Salesforce.com IdeaExchange?

A) salesforce.com partners
B) salesforce employees
C) salesforce.com users
D) anyone who has a login to IdeaExchange

Ans : D